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Monday, November 11
 

9:45am GMT

10:00am GMT

Conference Registration and Help Desk
Monday November 11, 2013 10:00am - 5:15pm GMT
Oxford Suite

10:00am GMT

11:00am GMT

Conference Welcome: Trevor Single, Chief Executive, Telecare Services Association
Speakers
avatar for Trevor Single

Trevor Single

Chief Executive, Telecare Services Association
Trevor Single worked for over 30 years in a variety of posts in Central Government, with the Department of Trade and Industry (now BIS), heading up a number of policy and legislative initiatives, and with regular engagement with Ministers and other key stakeholders. His work included... Read More →


Monday November 11, 2013 11:00am - 11:10am GMT
Palace Suite

11:10am GMT

Guest Chair: Rt Hon Patricia Hewitt, former Secretary of State for Health; Senior Independent Director, BT and Chair, UK India Business Council
Speakers
avatar for RT Hon Patricia Hewitt

RT Hon Patricia Hewitt

Chair, UK India Business Council
Patricia Hewitt is the senior independent director, BT Group, chair of the UK India Business Council and a non-executive director of Bupa and EuroTunnel. As Health Secretary in Tony Blair's Government from 2005 to 2007, she championed patient choice, initiated the Whole System Demonstration... Read More →


Monday November 11, 2013 11:10am - 11:15am GMT
Palace Suite

11:15am GMT

The delivery of 3millionlives - Rachel Cashman, Head of Collaboration and Excellence, NHS England
Speakers
avatar for Rachel Cashman

Rachel Cashman

Head of Collaboration and Excellence, NHS England
Rachel leads on creating the conditions and incentives for the behavioural changes needed to foster a culture of collaboration and excellence within NHS England, across the wider NHS and between healthcare stakeholders, demonstrating new ways of working to deliver health outcomes... Read More →


Monday November 11, 2013 11:15am - 11:35am GMT
Palace Suite

11:35am GMT

Scotland's Approach to Telehealth and Telecare in the 21st Century - Prof George Crooks, Medical Director, NHS 24 and Director Scottish Centre for Telecare and Telehealth

This presentation will challenge the status quo and suggest we need to radically rethink how we reconfigure and deliver future health services.  It will look at the role that technology has played to date and what role it may play in the future.  The presentation will explore the different digital channels available to deliver health services and the platforms available to serve the needs of patients, their family as well as informal and formal carers.  It will give insight to Scotland’s strategy for telehealth and telecare delivery and focus on the increasing importance of co-production in health and care settings.  It will showcase the findings from a national community engagement exercise on the public's attitude and expectations on the use of technology, supporting their care and give a glimpse of what the future landscape may look like in Scotland.


Speakers
avatar for Professor George Crooks OBE

Professor George Crooks OBE

Professor George Crooks is currently the Medical Director for NHS 24 and Director of the Scottish Centre for Telehealth & Telecare.  He is also Medical Director for the Scottish Ambulance Service where he is responsible for the quality, safety and effectiveness of all clinical services... Read More →


Monday November 11, 2013 11:35am - 11:55am GMT
Palace Suite

11:55am GMT

Social Care and the Path to Integration - Sandie Keene, President, ADASS and Director of Adult Social Services, Leeds City Council
Speakers
avatar for Sandie Keene

Sandie Keene

President, Association of Directors of Adult Social Services
Sandie Keene is President to the Association of Directors of Adult Social Services, the organisation that is the voice of Adult Social Care in the UK.  Her presidential year (2013/14) spans a period of unprecedented change for social care, with an uncertain economic climate, reduced... Read More →


Monday November 11, 2013 11:55am - 12:15am GMT
Palace Suite

12:15pm GMT

Q&A Session
Speakers
avatar for RT Hon Patricia Hewitt

RT Hon Patricia Hewitt

Chair, UK India Business Council
Patricia Hewitt is the senior independent director, BT Group, chair of the UK India Business Council and a non-executive director of Bupa and EuroTunnel. As Health Secretary in Tony Blair's Government from 2005 to 2007, she championed patient choice, initiated the Whole System Demonstration... Read More →


Monday November 11, 2013 12:15pm - 12:35pm GMT
Palace Suite

12:45pm GMT

2:00pm GMT

A telecare service providers journey to CQC registration
This session follows Cross Keys Homes and Lifeline’s journey in to care. The session will describe how the  decision was made and the processes taken to achieve Care Quality Commission (CQC) registration, the delivery of care and the experience of the first inspection.

Speakers
avatar for Heather Scullion

Heather Scullion

Head of Supported Housing, Cross Keys Homes
Heather has worked in social housing for 15 years and previous to this was a teacher.  She joined Cross Keys Homes, Peterborough’s largest landlord, in January 2011 as head of supported housing where she is responsible for a department of 75 staff delivering operational and strategic... Read More →


Monday November 11, 2013 2:00pm - 3:15pm GMT
Lancaster Suite Hilton Birmingham Metropole

2:00pm GMT

Breakout Sessions
Monday November 11, 2013 2:00pm - 3:15pm GMT
Syndicate Rooms

2:00pm GMT

Can we use technology to bring communities together?
The workshop will focus on the use of IP technology and how this can make the vision of one community a reality. By providing an intelligent open IP infra-structure you really can deliver a more personalised level of care and support to your clients that adds real tangible benefits to their lives and offers them greater peace of mind and support.

Speakers
avatar for Rob Clark

Rob Clark

Operations Manager, Your Homes Newcaslte
My back ground is Call Centres in the Financial Services sector for GE Money, I was employed by Your Homes Newcastle in 2009, to complement the existing Care Services expertise. My main responsibilities have been to work with the team and existing partners, to move the organisations... Read More →
avatar for Dean Kernot

Dean Kernot

Sales Manager, Green Access
Dean Kernot is the Sales Manager for Green Access Plc and has recently joined the Telecare industry after serving nearly 20 years in the electronic security sector. His new ideas and ways of approaching the provision of Telecare in conjunction with new innovative technologies is proving... Read More →


Monday November 11, 2013 2:00pm - 3:15pm GMT
Dorset Suite Hilton Birmingham Metropole

2:00pm GMT

Dementia and Telecare – Making your mind up
This session looks at the evidence base for using Telecare to support people with dementia to live at home.  The workshop will provide you with an understanding of the information you need to identify cost benefits of using Telecare with conventional care to manage risks, reduce delayed discharges, save hospital bed days and avoid or delay care home admissions.  You will have the opportunity to hear about the evaluation of a local service in Renfrewshire including the proof that using Telecare can generate real savings at the same time as improving the choices and quality of life for people with dementia and their carers.  This workshop is relevant to staff in health, social care and housing - from operational managers, commissioners, heads of service and directors to academics and consultants.

Speakers
avatar for Nick Hex

Nick Hex

Lead on Telecare & Telehealth, York Health Economics Consortium Limited
Nick Hex is Associate Director at York Health Economics Consortium.  He leads YHEC’s programme of work in the NHS and the public sector, providing economic evaluation and quantitative and qualitative analysis for local and national organisations.  These include the National Institute... Read More →
avatar for Lorna Muir

Lorna Muir

Registered Manager, Care at Home Services in Renfrewshire
Lorna has been involved in social work services for almost 25 years and is presently the registered manager for Care at Home services in Renfrewshire.  Previously her role included the management of hospital based social services as well as Renfrewshire wide mental health and addiction... Read More →


Monday November 11, 2013 2:00pm - 3:15pm GMT
York Suite Hilton Birmingham Metropole

2:00pm GMT

Getting It Right Together Good Practice Guide - Scottish Ambulance Service, Joint Improvement Team, Cordia, Telecare Services Association
The workshop will describe the development of the good practice guide which will bring consistency in emergency responses to Community Alarm/Telecare calls.

This has been a unique collaboration that required the Ambulance and Telecare providers to work together as a result of the impact of a Fatal Accident Enquiry.

Development of the good practice guide has resulted in closer working relationships with services and a much richer understanding of one another's perspective.

The output included sharing of relevant up to date information. The draft GPG went through a process of consultation - which ended in June 2013, and included a workshop at the Scottish Telehealth and Telecare Learning Network event.

Speakers
avatar for Chris Barton

Chris Barton

Response Centre Manager, Cordia (Services) LLP
Chris has been employed within Local Government in Glasgow for the last 26 years. Over this time he’s worked in the homeless person unit in admin and as a single homeless caseworker.   Over the last 13 years he’s worked within Community Alarms and Telecare service. Initially... Read More →
avatar for Doreen Watson

Doreen Watson

Consultant - Telecare and Telehealth, Joint Improvement Team
Doreen previously worked for 23 years in Social Work, as a service manager providing a range of 24 hour care and services which included community alarm, telecare & telehealth, rapid response, (joint service health and social work), overnight home care and out of hours home care services... Read More →


Monday November 11, 2013 2:00pm - 3:15pm GMT
London Suite Hilton Birmingham Metropole

2:00pm GMT

How to develop and respond to tenders for tele-monitoring services
The presentation will cover how to prepare a specification for tendering tele-monitoring service, based around the framework of the TSA Good Practice Guide and experiences within the industry. It will also consider contractual obligations as well as the etiquette required for service transfer on completion of the process.

Speakers
avatar for Paul Finch

Paul Finch

Consultant, Telecare Services Association
With over 30 years’ experience within the Telecare monitoring and contact centre sector, Paul recently started his own independent consultancy company, Telecare Solutions, sharing the experience and expertise he has developed and now offers advice and support to all sections of... Read More →


Monday November 11, 2013 2:00pm - 3:15pm GMT
Exhibition Speaker Area Hilton Birmingham Metropole

2:00pm GMT

Portsdown GP Practice Case Study
A case study investigating the effectiveness and cost effectiveness of  a  fully managed telehealth service in the management of COPD patients and Heart Failure patients in a GP Practice setting.
 
This session will provide an update on a unique observational study conducted by Medvivo, Prof Nick Bosanquet, Imperial College London and the Portsdown GP Practice Group, Portsmouth.

Speakers
avatar for Donal Markey

Donal Markey

Medvivo
Donal graduated from Liverpool John Moore’s University, UK with a BSc (hons) in Pharmacy and also holds a Masters in Public Health from University of Manchester, UK. His early career was spent in clinical practice in the UK pharmacy sector. He worked for several national pharmacy... Read More →


Monday November 11, 2013 2:00pm - 3:15pm GMT
Cambridge Suite Hilton Birmingham Metropole

2:00pm GMT

Standardised Telemedicine Toolkit for Stroke: lessons learned from the ASTUTE project
The implementation of telestroke initiatives into routine services can be problematic, and the resources required for telestroke have not been standardized. This session will discuss the development of a standardized telemedicine toolkit for stroke, its implementation into practice, and staff, patient and carer views on its clinical utility and acceptability.

Speakers
avatar for Dr Liz Lightbody

Dr Liz Lightbody

Senior Research Fellow and Trial Co-Ordinator, ASTUTE
Liz is a nurse by professional background and has been an active researcher for 16 years.  She is currently a committee member of the National Stroke Nursing Forum and chairs the education and research sub-group.  Her main research interests are in the areas of stroke and falls... Read More →


Monday November 11, 2013 2:00pm - 3:15pm GMT
Norfolk Suite Hilton Birmingham Metropole

2:00pm GMT

TSA integrated Code of Practice telecare modules - How to become accredited.
Delegates will explore the evidence required to achieve accreditation to the TSA Telecare Code of Practice.  The breakout session is specifically for Telecare Service Providers who wish to seek accreditation for the first time.  Areas covered will be the application process , how to prepare for the audit, what happens on the actual Inspection days and the evidence required.

Speakers
avatar for Chris Waller

Chris Waller

Insight Certification Ltd
Christopher Waller has 17 years experience of organizations specialising in the use of alarms and the deployment of people to achieve security and peace-of-mind. Chris has a wide experience of auditing both electronic security and manned-guarding companies. He is a registered lead... Read More →


Monday November 11, 2013 2:00pm - 3:15pm GMT
Surrey Suite Hilton Birmingham Metropole

2:00pm GMT

Why 'telecare' must become just 'social care'

Hampshire County Council (HCC) recognised that sustainable improvement in telecare-related outcomes requires a fundamental shift in behaviours amongst care professionals.  Staff need to become advocates and telecare must be deployed instead of other more costly service components, with clear service user outcome objectives set at the point of referral.



Speakers
avatar for Mark Allen

Mark Allen

Strategic Commissioning Manager, Hampshire County Council, Adult Services
Mark joined Hampshire County Council in 2001 as part of the Supporting People team developing supported housing initiatives within the county, including services for older people. Prior to this he had run a homelessness charity in West London and worked developing homeless prevention... Read More →
avatar for Steve Carefull

Steve Carefull

Director, PA Consulting
PA Consulting is an award-winning consulting and technology firm with 2,500 consultants based across the UK and abroad.  Established 70 years ago, PA has an outstanding track record of delivering value to public and private sector clients by bringing insight and innovation to bear... Read More →


Monday November 11, 2013 2:00pm - 3:15pm GMT
Oxford Suite

2:00pm GMT

Commissioner Focused Session
This session has been specifically developed for the commissioners of health and social care services.  These speakers have a collective knowledge of service redesign, integration and best value commissioning that will be of real interest to clinical and care professionals looking to deliver the best service with stretched resources.

Speakers
avatar for David W. Morgan FRCS

David W. Morgan FRCS

Medical Director SPS & Associate Professor, University of Warwick
David Morgan BSc, MB ChB, FRCS, FRCS Otol. Is the founder and Medical Director at SPS. He is also a Consultant Surgeon and as well as an Associate Professor at the Clinical Research Institute at the University of Warwick. He qualified at Birmingham Medical School in 1981 and undertook... Read More →
avatar for Dr Richard Pope

Dr Richard Pope

Telehealth Consultant, Airedale NHS Foundation Trust
Richard Pope is a Diabetologist by background and for 5 years was Medical Director at Airedale NHS Foundation Trust. He has a long standing interest in the use of shared electronic health records to enable new approaches to care delivery. Over the last seven years he has been developing... Read More →
avatar for Colin Williams

Colin Williams

Head of Resilience, Prevention and Early Intervention, Newcastle City Council
Colin had 30 years’ experience as a social care practitioner and operational manager, before leaving local government to work in the NHS and then for the National Institute for Mental Health and the Care Services Improvement Partnership in a variety of policy development and implementation... Read More →


Monday November 11, 2013 2:00pm - 3:15pm GMT
Palace Suite

3:15pm GMT

4:05pm GMT

Transformation against the tide - Jonathon Linkous, CEO, American Telemedicine Association
Speakers
avatar for Jonathon Linkous

Jonathon Linkous

Chief Executive, American Telemedicine Association
Jon Linkous is the Chief Executive Officer of the American Telemedicine Association (ATA), the largest membership-based organization in the world focusing exclusively on providing health and medical care through telecommunications technology.   ATA's annual meeting and trade show... Read More →


Monday November 11, 2013 4:05pm - 4:25pm GMT
Palace Suite

4:25pm GMT

Lessons from the US VA for UK policy, strategy and delivery of digital health - John Cruickshank, Consultant Director, 2020health
Speakers
avatar for John Cruikshank

John Cruikshank

Consultant Director, 2020health
John is an independent strategic expert in digital health and telehealth.  Since 2010, John has been responsible for launching and authoring six influential reports published by 2020health, covering a spectrum of nationally significant issues across IT, telehealth and electronic... Read More →


Monday November 11, 2013 4:25pm - 4:45pm GMT
Palace Suite

4:45pm GMT

Questions, Summary and close for the afternoon
Speakers
avatar for RT Hon Patricia Hewitt

RT Hon Patricia Hewitt

Chair, UK India Business Council
Patricia Hewitt is the senior independent director, BT Group, chair of the UK India Business Council and a non-executive director of Bupa and EuroTunnel. As Health Secretary in Tony Blair's Government from 2005 to 2007, she championed patient choice, initiated the Whole System Demonstration... Read More →


Monday November 11, 2013 4:45pm - 5:15pm GMT
Palace Suite

6:30pm GMT

7:30pm GMT

 
Tuesday, November 12
 

7:00am GMT

Breakfast in Westminster Suite
Tuesday November 12, 2013 7:00am - 9:00am GMT
Westminster Suite

8:00am GMT

Conference Registration and Help Desk
Tuesday November 12, 2013 8:00am - 5:15pm GMT
Oxford Suite

8:30am GMT

9:00am GMT

Conference Key Messages: Lorna Muir, Chair, Telecare Services Association
Speakers
avatar for Lorna Muir

Lorna Muir

Registered Manager, Care at Home Services in Renfrewshire
Lorna has been involved in social work services for almost 25 years and is presently the registered manager for Care at Home services in Renfrewshire.  Previously her role included the management of hospital based social services as well as Renfrewshire wide mental health and addiction... Read More →


Tuesday November 12, 2013 9:00am - 9:15am GMT
Palace Suite

9:15am GMT

Keynote Address: Norman Lamb MP, Minister of State for Care and Support (live link)
Speakers
avatar for Norman Lamb MP

Norman Lamb MP

Norman Lamb’s first entry into politics was in the unlikely role of Parliamentary Assistant for a Labour MP in the early 1980′s. But following the launch of the SDP and the Alliance with the Liberal Party, Norman set about winning the seat of Nelson Ward on Norwich City Council. After... Read More →


Tuesday November 12, 2013 9:15am - 9:40am GMT
Palace Suite

9:40am GMT

Edwin Poots MLA, Minister for Health, Social Services and Public Health, Northern Ireland (live link)
Speakers
avatar for Edwin Poots MLA

Edwin Poots MLA

Minister for Health, Social Services and Public Safety, Northern Ireland Executive
Edwin Poots MLA was appointed Minister of the Department of Health, Social Services and Public Safety in the Northern Ireland Executive on 16 May 2011. Edwin Poots was born in 1965 and was educated at the Wallace High School, Lisburn, and then Greenmount Agricultural College. He... Read More →


Tuesday November 12, 2013 9:40am - 10:00am GMT
Palace Suite

10:00am GMT

Blurring the boundaries – Whole System Model
With the ever increasing focus on urgent and unscheduled care, particularly during the traditional out of hour period, Primecare has sought to merge the principles of urgent out of hours care with the core delivery models for telecare and telehealth. Mapping the patient pathway has demonstrated marked similarities and therefore opportunities to harness existing systems for new methods of care. The traditional world of GP out of hours care will potentially disappear to be replaced by the 24 / 7, whole systems model. The journey starts here.

Speakers
avatar for Tom Elrick

Tom Elrick

Director of National Operations, Allied Healthcare
Tom joined the Primecare team in Nov 2009. With extensive unscheduled care delivery experience Tom has been responsible for strengthening our position in the Urgent Care sector. As Managing Director Tom is taking Primecare forward into new and exciting healthcare markets, building... Read More →


Tuesday November 12, 2013 10:00am - 11:00am GMT
Surrey Suite Hilton Birmingham Metropole

10:00am GMT

Breakout Sessions
Tuesday November 12, 2013 10:00am - 11:00am GMT
Syndicate Rooms

10:00am GMT

Delivering profitable Telecare Services in a challenging economic climate
Whether run by local authorities, as part of a health offering, or privately, the pressures on Telecare businesses have never been greater. Competition, cuts to resources, and changes in technology have all combined to make it ever harder to make a profit and justify the existence of a service that for many is not statutory. During this session we will look at the journey that Tendring Careline is undertaking, share experiences around what has worked well and pitfalls to avoid, and challenge conventional thinking around what a Telecare business can offer. 

Speakers
avatar for Claire Ellington

Claire Ellington

Service Development Manager, Tendring District Council
Claire has recently been appointed as the Service Development Manager and is responsible for initiating ideas to develop the service in new and innovative ways in order to create sustainable business models in both Careline and CCTV. This requires real imagination and maximising all... Read More →
avatar for Mark Westall

Mark Westall

Commercial Manager, Tendring District Council
Mark has been with TDC for 18 months and as Commercial Manager has the wide remit to look for ways to improve revenue generation at the Council and also look for viable savings. This has included adding services that Tendring Careline can offer and creating a commercial platform to... Read More →


Tuesday November 12, 2013 10:00am - 11:00am GMT
York Suite Hilton Birmingham Metropole

10:00am GMT

Development of a Multi Matrix Multi Partner Telehealth Model in Pregnancy Care in South of Tyne and Wear, UKDevelopment of a Multi Matrix Multi Partner Telehealth Model in Pregnancy Care in South of Tyne and Wear, UK
City Hospital Sunderland and NHS England have developed the use of Telehealth in Pregnancy Services within CHS in the areas of Pregnancy Induced Hypertension and Gestational Diabetes.  Using a patient’s own mobile phone and Simple Telehealth SMS the Clinicians and NHS England have been able to demonstrate the potentials of Telehealth in Pregnancy Services.  The Team of Consultants from CHS and NHS England Northern Senate were asked to present their paper on this pioneering work to the Kings Fund in June, this workshop will build on the paper’s findings  and  look at the work from a practical Telehealth and a Clinical  viewpoint. 

Speakers
avatar for Paul Marriott

Paul Marriott

Lead Telehealth Consultant, NHS England Northern State
Paul is an Independent Telehealthcare Consultant and is a recognized National Telehealthcare expert who is regularly invited to speak at National and International Telehealth conferences he works closely with the DOH on the 3-Million Lives Programme. He has over 25 years of managerial... Read More →
avatar for Dr Rahul Nayar

Dr Rahul Nayar

Consultant Endocrinologist, City Hospital Sunderland
Dr Rahul Nayar is a Consultant and Clinical Lead for Diabetes and Endocrinology at City Hospitals Sunderland. Dr Nayar’s specialist interests within diabetes include pregnancy, renal disease and diabetic foot disease. He is the Chair of the North East Diabetes foot Network. His... Read More →


Tuesday November 12, 2013 10:00am - 11:00am GMT
Dorset Suite Hilton Birmingham Metropole

10:00am GMT

Joining forces to save lives
This session looks at what can be achieved for the client when organisations work together to support their needs.  Through collaboration the London Fire brigade and Invicta Telecare are working together to save the lives of individuals whilst ensuring that resources are efficiently and effectively deployed to ensure seamless services to customers.

Speakers
avatar for Wendy Darling

Wendy Darling

Managing Director, Invicta Telecare Ltd
Wendy is an industry expert in the field of telecare. She has previously worked for Tonbridge and Malling Housing Association and the Tonbridge & Malling Borough Council prior to the large scale voluntary transfer in 1991. She was heavily involved in the expansion of the Association's... Read More →


Tuesday November 12, 2013 10:00am - 11:00am GMT
Exhibition Speaker Area Hilton Birmingham Metropole

10:00am GMT

Making technology work for families - innovation in supporting care and caring

This session will focus on how we can raise awareness of technology solutions and promote them more effectively to support people balancing work, care and family life. 


Speakers
avatar for Madeleine Starr

Madeleine Starr

Head of Innovation, Carers UK
Madeleine Starr is Director of Business Development and Innovation at Carers UK, a not-for-profit organisation with nearly 50 years experience of working to improve the lives of unpaid carers, through campaigning and lobbying at local, national and international level, and providing... Read More →


Tuesday November 12, 2013 10:00am - 11:00am GMT
Norfolk Suite Hilton Birmingham Metropole

10:00am GMT

More Independent - Dallas in Liverpool and Europe
In this session we will consider how the Dallas programme in Liverpool is creating and exploiting Links with the Local Enterprise Partnership and new European partnerships to establish an eHealth Cluster in Liverpool. So that as we roll-out Life Enhancing Technologies (Telehealth and Telecare) at scale we also stimulate research and new business and job creation through new local commissioning and sustainable procurement practices.

Speakers
avatar for Andy Hull

Andy Hull

More Independent, Director
Andy Hull is the Director for the Mi More Independent programme which is led by Liverpool Clinical Commissioning Group (CCG) and is the Liverpool arm of the National dallas (Delivering Assisted Living Lifestyles at Scale) programme which aims to make Life Planning and Life Enhancing... Read More →


Tuesday November 12, 2013 10:00am - 11:00am GMT
Oxford Suite

10:00am GMT

One Man’s Insight into Telecare

At 52, Mick Burkhill was a successful Regional Sales Manager who enjoyed his life. In 2007, things took a dramatic turn for the worst and he had to make a life changing decision; Move into residential care or embrace the idea of Telecare.  Six years later, Mick remains at home and values his independence more than ever - he openly admits that Telecare saved his life.

In recognition of his life changing experience, Mick realised that he had a great story to tell and wanted as many people to hear about it as possible. His aim was to promote the awareness of telecare to the masses and more importantly, engage with those people who had concerns about how the implementation of assistive technology would impact on their day to day lives.

 This workshop will detail the evolution of the ‘Mick’s House’ initiative, its current status, successes so far and ask what’s next?


Speakers
avatar for Mick Burkhill

Mick Burkhill

Service User
Michael R Burkhill is a Father, Grandfather & telecare service user from Tameside, Greater Manchester; his inspirational life story and passion to remain independent in his own home was the catalyst behind the Mick’s House initiative (www.mickshouse.info... Read More →
avatar for Stuart Caroll

Stuart Caroll

National Sales Manager, Tynetec
Stuart Carroll is the National Sales Manager for Tynetec Ltd.  Tynetec have over 34 years’ experience in the design and manufacture of Telecare & Telehealth Solutions and are focused on delivering outstanding, innovative products that clearly set the standards. Through consumer... Read More →


Tuesday November 12, 2013 10:00am - 11:00am GMT
London Suite Hilton Birmingham Metropole

10:00am GMT

TSA integrated Code of Practice telehealth modules - How to become accredited.
Delegates will explore the evidence required to achieve accreditation to the TSA Telehealth Code of Practice.  The breakout session is specifically for those organisations wishing to become accredited to the Telehealth Code of Practice.  Areas covered will be the application process, how to prepare for the audit, what happens on the actual Inspection days and the evidence required.

Speakers
avatar for Chris Waller

Chris Waller

Insight Certification Ltd
Christopher Waller has 17 years experience of organizations specialising in the use of alarms and the deployment of people to achieve security and peace-of-mind. Chris has a wide experience of auditing both electronic security and manned-guarding companies. He is a registered lead... Read More →


Tuesday November 12, 2013 10:00am - 11:00am GMT
Cambridge Suite Hilton Birmingham Metropole

10:00am GMT

Why should we monitor patients remotely?
Early findings from the MALT study: A research-informed session examining the economic, organisational and frontline staff barriers and facilitators.

Speakers
avatar for Elizabeth Coates

Elizabeth Coates

MALT Study Manager, University of Sheffield
Elizabeth Coates joined the School of Health and Related Research at the University of Sheffield in July 2012. She holds a PhD in Sociology, and has worked in a range of academic and government posts in health and social research. Elizabeth is currently managing the MALT study... Read More →
avatar for Lauren Machon

Lauren Machon

Research Associate, University of Leeds
Lauren Machon has worked at Leeds University Business School since July 2011, as a Research Assistant in Organizational Psychology, at the Socio-technical Centre. Lauren has worked on several research projects during her time at Leeds, including an organizational network analysis... Read More →
avatar for Jo Nicholson

Jo Nicholson

Research Associate, University of Sheffield
Jo Nicholson joined the Rehabilitation and Assistive Technology Research Group at the University of Sheffield in 2013. She is currently working on the MALT study, examining frontline staff acceptance of telehealth, and working with community healthcare services as they implement and... Read More →
avatar for Praveen Thokala

Praveen Thokala

Research Fellow, University of Sheffield
Praveen Thokala is a health economic modeller in the School of Health and Related Research (ScHARR) at the University of Sheffield. He joined ScHARR in March 2010 after completing a MASc from the University of Toronto and a PhD from the University of Southampton. He was involved in... Read More →


Tuesday November 12, 2013 10:00am - 11:00am GMT
Lancaster Suite Hilton Birmingham Metropole

11:00am GMT

11:50am GMT

Michael Matheson MSP, Minister for Public Health, Scotland
Speakers
avatar for Michael Matheson MSP

Michael Matheson MSP

Minister for Public Health, Scottish Government
Michael Matheson MSP was born in Glasgow in 1970 and educated at St John Bosco Secondary School. He went on to study at Queen Margaret College, Edinburgh where he obtained a BSc in Occupational Therapy. He also holds a BA and a Diploma in Applied Social Sciences from the Open University. Prior... Read More →


Tuesday November 12, 2013 11:50am - 12:20am GMT
Palace Suite

12:20pm GMT

Who cares? Delivering effective technology solutions to support families and carers - Madeleine Starr, Director of Business Development and Innovation, Carers UK
Speakers
avatar for Madeleine Starr

Madeleine Starr

Head of Innovation, Carers UK
Madeleine Starr is Director of Business Development and Innovation at Carers UK, a not-for-profit organisation with nearly 50 years experience of working to improve the lives of unpaid carers, through campaigning and lobbying at local, national and international level, and providing... Read More →


Tuesday November 12, 2013 12:20pm - 12:50pm GMT
Palace Suite

12:50pm GMT

2:20pm GMT

An innovative approach to Real Partnerships: Community Interest Companies

Clare Smith, Suffolk County Council Development Manager, will outline an innovative approach to embedding and commissioning Assistive Technology. She will explore Council outcomes; why they moved away from the traditional Commissioner/Provider model and instead engaged with the market to ultimately establish a joint Community Interest Company with ‘Community Voice Careline Response Ltd’ to provide county-wide consistent services including mobile response and equipment provision.  The workshop will give an insight in to how the council went about looking for and selecting a compatible provider; the challenges faced; the notable successes the partnership has achieved and the further challenges & opportunities the partnership has been able to address. We will also hear from Victoria Shead, CEO of Community Voice, as to why they chose to enter the partnership; how the service was designed;  the challenges faced by the provider and the positive aspects of entering such a partnership. Followed by a question and answer session.


Speakers
avatar for Victoria Shead

Victoria Shead

Chief Executive, Community Voice
I joined the family social-alarm monitoring business in 1993 as a call centre operator. Progressing to Centre Manager I managed the staff, looked after quality assurance and began a lifelong work of writing Operator and Response Manuals… TSA was in its infancy then as “Calling... Read More →
avatar for Clare Smith

Clare Smith

Development Manager, Suffolk County Council
Clare has an extensive and varied background within housing, social care and health. She worked for Ipswich Borough Council as a Housing Officer before moving to Orbit Housing Association. She later joined the ‘Supporting People Team’ at Suffolk County Council which she went on... Read More →


Tuesday November 12, 2013 2:20pm - 3:30pm GMT
Surrey Suite Hilton Birmingham Metropole

2:20pm GMT

Breakout Sessions
Tuesday November 12, 2013 2:20pm - 3:30pm GMT
Syndicate Rooms

2:20pm GMT

Confused by Standards
Whether you have a service-led organisation, or are developing technologies, standards are central to developing your business and winning contracts. Find out what you need both wihtin the UK and across Europe.

Speakers
avatar for Chris Dodd

Chris Dodd

Chair of the British Standards Institute, Cenelec Working Group  for Social Alarms
Chris has spent over 25 years working in the telehealthcare sector. He is a health and social care technology strategist with extensive experience in the design and delivery of telehealthcare solutions. More recently Chris has led the at scale implementation of telecare and telehealth... Read More →


Tuesday November 12, 2013 2:20pm - 3:30pm GMT
Dorset Suite Hilton Birmingham Metropole

2:20pm GMT

Digital Healthcare - mapping data boundaries
The Digital Healthcare SIG (the Health Technologies & Medicines, ICT and ESP Knowledge Transfer Networks) is engaged in a scoping study for the Technology Strategy Board in anticipation of a future call. Where are the data boundaries - and what data needs to flow across these? This workshop will look to ensure that this new opportunity builds on existing initiatives.

Speakers
avatar for Richard Foggie

Richard Foggie

Knowledge Transfer Executive Digital, EKTSPN
Richard leads on ‘digital’ for the Electronics Sensors Photonics Knowledge Transfer Network (ESP KTN) working through collaboration to find challenge led opportunities that underpin digital service delivery. KTNs often work together on challenges to assist the Technology Strategy... Read More →


Tuesday November 12, 2013 2:20pm - 3:30pm GMT
Lancaster Suite Hilton Birmingham Metropole

2:20pm GMT

HomeCall Independent Living – a journey of transformational change.
Are your services grant funded? Are you locked into contracts? What would you do if your contracts ended and funding was removed? How viable and sustainable would your service be going forward?

This was the reality that faced Coast & Country when the local authority terminated our housing support contracts and removed all supporting people funding. From this a transformational business review took place leading to the implementation of our new integrated one-stop-shop HomeCall Independent Living service model.

At this workshop find out more about the business process and approach taken by Coast & Country, the challenges and risks encountered, and the vision and commitment to re-design the service offer into a viable and sustainable business model.

Speakers
avatar for Jason Lowe

Jason Lowe

Head of Independent Living Services, Coast & Country
As a fully qualified housing professional and corporate member of the Chartered Institute of Housing, my 20 year housing career has been as diverse as the housing profession itself. With many years working in housing and tenancy management, across the local authority and housing association... Read More →


Tuesday November 12, 2013 2:20pm - 3:30pm GMT
London Suite Hilton Birmingham Metropole

2:20pm GMT

How telehealth supports patients living in residential care
This session will demonstrate how Airedale NHS Foundation Trust is delivering Tele-Consultation 24 hours a day, 7 days a week resulting in a 45% reduction in hospital admissions from nursing and residential care homes.

Speakers
avatar for Dr Richard Pope

Dr Richard Pope

Telehealth Consultant, Airedale NHS Foundation Trust
Richard Pope is a Diabetologist by background and for 5 years was Medical Director at Airedale NHS Foundation Trust. He has a long standing interest in the use of shared electronic health records to enable new approaches to care delivery. Over the last seven years he has been developing... Read More →
avatar for Ann Wagner

Ann Wagner

Executive Director of Strategy and Business Development, Airedale NHS Foundation Trust
Ann is currently Executive Director of Strategy and Business Development at Airedale NHS Foundation Trust with responsibility for R&D and for developing the Trust’s future strategy including care closer to home. A key element of the role includes growth and diversification including... Read More →


Tuesday November 12, 2013 2:20pm - 3:30pm GMT
Norfolk Suite Hilton Birmingham Metropole

2:20pm GMT

How to develop and respond to tenders for tele-monitoring services
The presentation will cover how to prepare a specification for tendering tele-monitoring service, based around the framework of the TSA Good Practice Guide and experiences within the industry. It will also consider contractual obligations as well as the etiquette required for service transfer on completion of the process.

Speakers
avatar for Paul Finch

Paul Finch

Consultant, Telecare Services Association
With over 30 years’ experience within the Telecare monitoring and contact centre sector, Paul recently started his own independent consultancy company, Telecare Solutions, sharing the experience and expertise he has developed and now offers advice and support to all sections of... Read More →


Tuesday November 12, 2013 2:20pm - 3:30pm GMT
Cambridge Suite Hilton Birmingham Metropole

2:20pm GMT

Integrating APPS so they apply to both Me and You
APPS are now supposed to be available for everything, everybody, all the time! In reality a minority of the world population are APP users (Europe has 28% of population being users and North America only 17%).Do you know how many of these are older or who have a disability?Do you know how to extend the market in your business?Come to find out more

Speakers
avatar for Maggie Ellis

Maggie Ellis

Senior Research Fellow and Founder Member EKTG, London School of Economics
Maggie Ellis is a Senior Research Fellow at LSE. Maggie is assisting with two EU Research Projects, the MonAMI project on assistive technology and the SOCIONICAL project using technology to move crowds at times of contingency. She originally graduated as an occupational therapist... Read More →


Tuesday November 12, 2013 2:20pm - 3:30pm GMT
York Suite Hilton Birmingham Metropole

2:20pm GMT

Northern Ireland telemonitoring triage service
This session will explore the latest developments of this service and the positive outcomes being achieved for patients

Speakers
avatar for Barbara Taylor

Barbara Taylor

Business Account Manager, Fold TeleCare
Barbara is the Business Account Manager for Fold Housing and has worked for Fold for 19 years. Barbara works closely with the Health and Social Care Trusts across Northern Ireland and is responsible for managing customer accounts across the business sectors including housing, community... Read More →


Tuesday November 12, 2013 2:20pm - 3:30pm GMT
Oxford Suite

2:20pm GMT

Warden calls, fire and social alarms - the weakest link

Most Housing/Warden call schemes rely on a telephone line as a single emergency communication link with residents despite the advancements in fire and dispersed alarm technology in recent years. In the case of hard wired scheme equipment 30+ residents and a fire alarm panel could be left vulnerable if the line was in use or failed during an emergency.

Whilst for the foreseeable future we will remain dependent upon telephone lines, the risk can now be significantly reduced by utilising a robust wireless back-up path that can access any available mobile phone network.


Speakers
avatar for Karen Bridgewater

Karen Bridgewater

Team Leader, Dudley Metropolitan Borough Council
Karen has lived and worked for local government in the Black Country all her life, firstly as a care assistant before becoming a scheme manager in a Sheltered Housing complex until her current role as a Team Leader for Dudley Telecare Service. She has successfully completed her CIPD... Read More →
avatar for Mark Stratford

Mark Stratford

M2M Business Development Manager, CSL DualCom
Mark has over 20 years experience of working in health and social care. He has a technical background and moved into the commercial world 10 years ago, his current role is Business Development Manager of CSL DualCom Health part of the CSL DualCom Group. As the inventors of dual signalling... Read More →


Tuesday November 12, 2013 2:20pm - 3:30pm GMT
Exhibition Speaker Area Hilton Birmingham Metropole

3:30pm GMT

4:15pm GMT

Cardiology and Tech - anything new to say? - Dr Sandy Gupta, Consultant Cardiologist, Whipps Cross/Barts Health NHS Trusts
Speakers
avatar for Dr Sandy Gupta

Dr Sandy Gupta

Consultant Cardiologist, Whipps Cross/Barts Health NHS Trusts
Dr Gupta has been Consultant Cardiologist at Whipps Cross and Barts Health NHS Trusts London, UK since 1999. He completed his undergraduate medical degree at St.George’s Hospital Medical School, London in 1988. He has been involved in the research area of ‘inflammation and heart... Read More →


Tuesday November 12, 2013 4:15pm - 4:45pm GMT
Palace Suite

4:45pm GMT

Technology in Action: An audience with Fabrice Muamba
Speakers
avatar for Fabrice Muamba

Fabrice Muamba

Fabrice Muamba is a retired footballer who played for Arsenal, Birmingham City and Bolton Wanderers. He also represented England at all youth levels up to Under-21.Born in Kinshasa in the Democratic Republic of Congo, Fabrice and his family fled the country to seek asylum in the UK... Read More →
avatar for Michael Rodd

Michael Rodd

Michael specialises in helping audiences appreciate and benefit from the changes imposed on all of us by our fast moving world. Following his decade of presenting BBC’s Tomorrow’s World he and his colleagues at production house LRI have devoted themselves, through film making... Read More →


Tuesday November 12, 2013 4:45pm - 5:15pm GMT
Palace Suite

6:30pm GMT

International Reception supported by UKTI
Tuesday November 12, 2013 6:30pm - 7:30pm GMT
York Suite Hilton Birmingham Metropole

7:00pm GMT

Pre-dinner drinks (pay bar)
Tuesday November 12, 2013 7:00pm - 7:30pm GMT
Hotel Bar

7:45pm GMT

 
Wednesday, November 13
 

7:00am GMT

Breakfast in Westminster Suite
Wednesday November 13, 2013 7:00am - 9:00am GMT
Westminster Suite

8:00am GMT

Conference Registration and Help Desk
Wednesday November 13, 2013 8:00am - 1:30pm GMT
Oxford Suite

9:00am GMT

9:30am GMT

Strategic thinking for international markets - Madhukar Bose, Digital Healthcare Specialist, Healthcare UK
Around the world with eHealth - a snapshot of where key developing markets are when it comes to eHealth
  1. An overview of potential opportunities in China, India, Brazil and the Middle East
  2. Advantage of the UK's brand
Challenges faced in accessing opportunities in developing markets
  1. Market specific factors which need to be kept in mind when setting expectations of how easily opportunities can be mined
The need for a strategic approach towards international opportunities
  1. Market entry
  2. Product/service customisation aspects and specific challenges for Telehealth
  3. Leveraging British government presence 

Speakers
avatar for Madhukar Bose

Madhukar Bose

Digital Health Specialist, Healthcare UK
Madhukar Bose is the Digital Health Specialist of Healthcare UK – the joint venture between the Department of Health and UK Trade and Investment. In his role, Madhukar supports UK providers to access major opportunities in key markets across the world. Madhukar has previously advised... Read More →


Wednesday November 13, 2013 9:30am - 9:50am GMT
Exhibition Speaker Area Hilton Birmingham Metropole

9:55am GMT

Change the way you think about care - Ellen Steenmeijer, Senior Advisor e-Health, Sensire

Two years ago Sensire –a healthcare organisation in the Netherlands – started to provide care to elderly people with aid of an iPad. Elderly, who didn’t know anything about a computer, let alone an iPad. Our care providers in the home care didn’t know much more about iPads either. With a party of three we started a care innovation by making the elderly and their care providers the innovators themselves. Now we provide care to over 1.100 people with an average age of 80 years with the help of an iPad. But the iPad is not the innovation; the real innovation is the way we look upon care. We now make the transition from “let me take care of you” to “how can I coach you to take care of yourself”. The iPad plays an imported roll in that transition, because it enables us to lead the elderly to empowerment, self management and life style changes. But also to entertainment, contact and all sorts of things that make their lives easier and more fun. Since we believe that a happy person asks for less care.


Speakers
avatar for Ellen Steenmeijer

Ellen Steenmeijer

Sensire
Ellen Steenmeijer (1965) graduated at the University of Amsterdam in 1989 as an economist. She specialised in marketing and change management and helped create new products/services and new ways of organising a business. After having contributed to several reorganizations in companies... Read More →


Wednesday November 13, 2013 9:55am - 10:55am GMT
Palace Suite

10:15am GMT

Engaging Times - Feedback from the TSA review and the focus for 2014 onwards - Alyson Bell, Managing Director, Telecare Services Association
Speakers
avatar for Alyson Bell

Alyson Bell

Managing Director, Telecare Services Association
Alyson is a proven entrepreneurial, visionary leader of service transformation, service delivery and business development in Telecare, Telehealth, Community Alarms, Support and Care, Customer Service and Housing Management.  My career within Telecare commenced in 2002, she has held... Read More →


Wednesday November 13, 2013 10:15am - 11:40am GMT
Palace Suite

10:45am GMT

11:30am GMT

The Evidence - What does it say and how do we use it? - Professor Stanton Newman, Dean and Professor of Health Psychology, School of Health Sciences, City University London

This lecture will consider how the current evidence in telehealth (TH) should be viewed. It will recognize the difficulties of interpreting the evidence with the different confusing terms (e.g. telehealth, telemedicine, telecare) being used interchangeably and the same term in different studies referring to similar or totally different interventions. Although the volume of research in TH is growing at an alarming rate (a simple search revealed 390 papers since 2009), there remains an ongoing concern regarding the quality of the research.  In particular many studies are too small to provide reliable information. TH interventions are extremely complex and subtle differences between interventions may be the key factor that leads to improved clinical outcomes and/or reduced costs. Finally it is important to recognize that evidence in healthcare occurs progressively and a careful analysis of research findings, both negative and positive, is crucial so that findings can be built on where appropriate.


Speakers
avatar for Professor Stanton Newman

Professor Stanton Newman

Professor of Health Psychology, City University
Professor Stanton Newman is Professor of Health Psychology and Dean of the School of Health Sciences at City University.  He specialises in the psychological and social issues of physical illness and its treatment and has published over 260 research papers and chapters as well as... Read More →


Wednesday November 13, 2013 11:30am - 11:55am GMT
Palace Suite

11:55am GMT

Solutions - service redesign and integration - Paul Hitchcock, Director Allied Health Professions Federation & Consultant , Blade Values Ltd
Speakers
avatar for Paul Hitchcock

Paul Hitchcock

Director, Allied Health Professions Federation
Paul Hitchcock is an experienced and highly effective consultant, facilitator and coach. He has been the Director of the Allied Health Professions Federation (AHPF) since 2009. In the Director role he provides and has provided leadership on behalf of the AHPF with initiatives such... Read More →


Wednesday November 13, 2013 11:55am - 12:20am GMT
Palace Suite

12:20pm GMT

Special Guest Speaker - Richard Watson
Speakers
avatar for Richard Watson

Richard Watson

Richard Watson is a writer, speaker and consultant who advises organisations on the future, focusing particularly on scenario planning and the impact of trends on long-term strategy.He publishes the online magazine What’s Next and is the author of bestselling books Future Files... Read More →


Wednesday November 13, 2013 12:20pm - 1:10pm GMT
Palace Suite

1:10pm GMT

Conference Summary - Trevor Single, Chief Executive and Lorna Muir, Chair, Telecare Services Association
Speakers
avatar for Lorna Muir

Lorna Muir

Registered Manager, Care at Home Services in Renfrewshire
Lorna has been involved in social work services for almost 25 years and is presently the registered manager for Care at Home services in Renfrewshire.  Previously her role included the management of hospital based social services as well as Renfrewshire wide mental health and addiction... Read More →
avatar for Trevor Single

Trevor Single

Chief Executive, Telecare Services Association
Trevor Single worked for over 30 years in a variety of posts in Central Government, with the Department of Trade and Industry (now BIS), heading up a number of policy and legislative initiatives, and with regular engagement with Ministers and other key stakeholders. His work included... Read More →


Wednesday November 13, 2013 1:10pm - 1:30pm GMT
Palace Suite

1:30pm GMT

Conference Close
Wednesday November 13, 2013 1:30pm - 2:00pm GMT
Hilton Birmingham Metropole National Exhibition Centre, Birmingham, B40 1PP