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Tuesday, November 12 • 2:20pm - 3:30pm
An innovative approach to Real Partnerships: Community Interest Companies

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Clare Smith, Suffolk County Council Development Manager, will outline an innovative approach to embedding and commissioning Assistive Technology. She will explore Council outcomes; why they moved away from the traditional Commissioner/Provider model and instead engaged with the market to ultimately establish a joint Community Interest Company with ‘Community Voice Careline Response Ltd’ to provide county-wide consistent services including mobile response and equipment provision.  The workshop will give an insight in to how the council went about looking for and selecting a compatible provider; the challenges faced; the notable successes the partnership has achieved and the further challenges & opportunities the partnership has been able to address. We will also hear from Victoria Shead, CEO of Community Voice, as to why they chose to enter the partnership; how the service was designed;  the challenges faced by the provider and the positive aspects of entering such a partnership. Followed by a question and answer session.

avatar for Victoria Shead

Victoria Shead

Chief Executive, Community Voice
I joined the family social-alarm monitoring business in 1993 as a call centre operator. Progressing to Centre Manager I managed the staff, looked after quality assurance and began a lifelong work of writing Operator and Response Manuals… TSA was in its infancy then as “Calling... Read More →
avatar for Clare Smith

Clare Smith

Development Manager, Suffolk County Council
Clare has an extensive and varied background within housing, social care and health. She worked for Ipswich Borough Council as a Housing Officer before moving to Orbit Housing Association. She later joined the ‘Supporting People Team’ at Suffolk County Council which she went on... Read More →

Tuesday November 12, 2013 2:20pm - 3:30pm GMT
Surrey Suite Hilton Birmingham Metropole