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Monday, November 11 • 2:00pm - 3:15pm
A telecare service providers journey to CQC registration

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This session follows Cross Keys Homes and Lifeline’s journey in to care. The session will describe how the  decision was made and the processes taken to achieve Care Quality Commission (CQC) registration, the delivery of care and the experience of the first inspection.

avatar for Heather Scullion

Heather Scullion

Head of Supported Housing, Cross Keys Homes
Heather has worked in social housing for 15 years and previous to this was a teacher.  She joined Cross Keys Homes, Peterborough’s largest landlord, in January 2011 as head of supported housing where she is responsible for a department of 75 staff delivering operational and strategic... Read More →

Monday November 11, 2013 2:00pm - 3:15pm GMT
Lancaster Suite Hilton Birmingham Metropole