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Monday, November 11 • 2:00pm - 3:15pm
Getting It Right Together Good Practice Guide - Scottish Ambulance Service, Joint Improvement Team, Cordia, Telecare Services Association

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The workshop will describe the development of the good practice guide which will bring consistency in emergency responses to Community Alarm/Telecare calls.

This has been a unique collaboration that required the Ambulance and Telecare providers to work together as a result of the impact of a Fatal Accident Enquiry.

Development of the good practice guide has resulted in closer working relationships with services and a much richer understanding of one another's perspective.

The output included sharing of relevant up to date information. The draft GPG went through a process of consultation - which ended in June 2013, and included a workshop at the Scottish Telehealth and Telecare Learning Network event.
Speakers
avatar for Chris Barton

Chris Barton

Response Centre Manager, Cordia (Services) LLP
Chris has been employed within Local Government in Glasgow for the last 26 years. Over this time he’s worked in the homeless person unit in admin and as a single homeless caseworker.   Over the last 13 years he’s worked within Community Alarms and Telecare service. Initially... Read More →
avatar for Doreen Watson

Doreen Watson

Consultant - Telecare and Telehealth, Joint Improvement Team
Doreen previously worked for 23 years in Social Work, as a service manager providing a range of 24 hour care and services which included community alarm, telecare & telehealth, rapid response, (joint service health and social work), overnight home care and out of hours home care services... Read More →

Monday November 11, 2013 2:00pm - 3:15pm GMT
London Suite Hilton Birmingham Metropole
  Breakout Sessions